At silkroutebazar.com, we are committed to ensuring your satisfaction with every purchase of products. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility:

·         You may return any unused and unopened handicrafts or organic products within 7 days of delivery for a full refund or exchange.

·         To be eligible for a return, items must be in their original packaging and in the same condition as received.

·         Change of mind is not applicable for return and refund.

2. Return Process:

·         To initiate a return, please contact our customer service team at support@silkroutebazar.com or WhatsApp at 03279302717 within 2 days of receiving your order.

·         Our customer service team will guide you through the return process and provide you with a return authorization number (RMA), if applicable.

·         Please securely package the item(s) to prevent damage during return shipping.

3. Refund or Exchange:

·         Once we receive your returned item(s) and verify their condition, we will process your refund or exchange.

·         Refunds will be issued to the original payment method used for the purchase.

·         Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund instead.

4. Return Shipping:

·         Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

·         We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

·         If your item arrives damaged or defective, please contact us immediately upon receipt, and we will arrange for a replacement or refund.

6. Final Sale Items:

·         Items marked as "final sale" or "non-returnable" are not eligible for return or exchange unless they arrive damaged or defective.

7. Refused or Undeliverable Packages:

·         If a package is refused or returned to us as undeliverable, we will issue a refund minus the original shipping cost and any return shipping fees incurred.

By shopping at silkroutebazar.com, you agree to comply with our return policy. If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team for assistance.