At silkroutebazar.com, we strive to ensure that our customers are completely satisfied with their purchases of handicrafts, art pieces and organic products. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free refund policy to make your shopping experience as seamless as possible.

1.       Eligibility:

·         Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

·         Delivered product is incomplete (i.e. has missing items and/or accessories).

·         Delivered product is incorrect (i.e. wrong product/color, fake item, or expired)

·         Delivered product is does not match product description or picture (i.e product not as advertised)

·         To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

·         Products must be returned within 7 days from the date of delivery to qualify for a refund or exchange.

2.       Refund or Exchange:

·         Once we receive the returned item and verify its condition, we will process your refund or exchange.

·         Refunds will be issued to the original payment method used for the purchase.

·         Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund instead.

3.       Exceptions:

·         Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

·         Perishable or consumable products, such as food items, are not eligible for return for hygiene and safety reasons.

4.       Damaged or Defective Items:

·         If your item arrives damaged or defective, please contact us immediately upon receipt, and we will arrange for a replacement or refund.

5.       Final Sale Items:

·         Items marked as "final sale" or "non-returnable" are not eligible for return or exchange unless they arrive damaged or defective.

By shopping at www.silkroutebazar.com, you agree to comply with our return policy. If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team for assistance.