Cancellation policy

Cancellation Policy:

At silkroutebazar.com, we understand that circumstances may arise where you need to cancel your order. We aim to make the cancellation process as straightforward as possible while ensuring fairness to both our customers and sellers.

1. Cancellation Window:

·         You may cancel your order for purchased products within 12 hours of placing the order, provided that the item(s) have not yet been shipped or processed for shipping.

2. How to Cancel:

·         To cancel your order, please contact our customer service team at support@silkroutebazar.com or WhatsApp at 03279302717 as soon as possible.

·         Please provide your order number and reason for cancellation to expedite the process.

3. Refund:

·         If your order is eligible for cancellation and has not yet been shipped or processed, we will issue a full refund to the original payment method used for the purchase if payment made in advance.

·         If your order has already been shipped or processed for shipping, it will no longer be eligible for cancellation. In this case, you may initiate a return following our return policy.

4. Cancellation Fees:

·         We strive to keep cancellation fees to a minimum, but in some cases, a cancellation fee may apply, especially for personalized or custom-made items.

·         Any applicable cancellation fees will be communicated to you at the time of cancellation.

5. Refused or Undeliverable Packages:

·         If a package is refused or returned to us as undeliverable due to cancellation after shipment, any applicable return shipping fees and restocking fees may apply.

By shopping at www.silkroutebazar.com, you agree to comply with our cancellation policy. If you have any questions or concerns regarding your order cancellation, please feel free to contact our customer service team for assistance.

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