Issuance of Refunds
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request to Silk Route Bazar website or Contact us. Return request must be raised within 7 days for Silk Route Bazar items from the date of delivery.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/color, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
Returns Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return.
Dry Fruits, Nuts, Shilajeet, Honey and Other Organic Products.
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Silk Route bazar assessment.
Jewellery, Gem Stones.
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Silk Route Bazar assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Items that are non-returnable: All custom-made items, Fine Jewellery (gold, Silvers, gems etc.)
Woolen Products, Fashion and Accessories
Change of mind is applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Teams assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.
